FAQ

FAQ

 

We put together this page to help answer some common questions. If you don't see what you are looking for please send us an email and we will be happy to help. 

 

1. Are your products organic?

- We strive to use as much organic and local ingredients as possible. A sustainable and ethical food supply system is very important to us. We will be applying for organic certification in 2019. 

 

2. Are you still offering home delivery? 

- We are no longer offering home delivery for our vegan cheese and meats. We hope to offer our products at the store in Val-David, and grocery stores starting in the spring.

 

3. Do you offer catering services? 

- We are currently not offering catering services. We will update this when and if we can provide this service at a later date.

  

4. Do you use peanuts? 

- We are a peanut free facility but please note that we do use tree nuts and some of our ingredients are from a facility that may produce products that use peanuts. 

 

5. Do you have gluten free options?

- Our vegan cheese is gluten free but please note that we do work with vital wheat gluten. We will have lots of gluten free options at the sugar shack.

 

6. Do you have a storefront? 

- We are opening a store in Val-David in March 2019. For March and April we will be doing an all you can eat vegan sugar shack. Afterwards it will be open as a vegan cheese shop and deli. Stay tuned for details.

 

7. Will the sugar shack provide high chairs?

- We will be providing a limited amount of booster seats and high chairs? 

 

8. Is there a group discount for large groups?

At this time we are not offering discounts for groups. We use organic ingredients and make all our own vegan cheese, meats, butters, jams, etc.. We believe in offering a great experience with the highest quality of food.

 

9. Do we have to buy tickets online for the sugar shack?

- Yes, tickets must be purchased online for the sugar shack. We offer a seating at 10am and at 2pm. When you come to the date and time you book please have your order number ready. Or let us know the name you booked under.

 

10. What activities are available near you?

- We are directly across the street from Le Petit Train Du Nord. Val-David/Val-Morin park is a 3 minute drive away. You can rent skis and snowshoes there.

 

11. Can we purchase your vegan cheese at the sugar shack?

- Yes, we will have a selection of vegan cheese and meats available for sale at the sugar shack. 

 

12. What is your refund policy? 

- If you can no longer attend the date for the ticket you purchased we can switch the date for you. If you cancel two weeks before your date we can offer you a full refund. If you cancel with less than two weeks before the date you purchased a ticket for we can try to sell the ticket and offer you a refund. Or offer you store credit. 

 

13. What allergens do you use? 

- We do use cashews and soy on the menu but can offer options that are cashew free. The two items with cashew are the cream cheese and cheddar. Mustard is in the Montreal style meat. We do not use any sesame oil for the sugar shack menu. Soy is harder to avoid on the menu.